top of page
IMPACT2021 logo.png


16 December


Steve Hood.jpg

Mr Steve Hood

Senior Vice President of Research, STR

Kaye Chon_KK0278.jpg

Professor Kaye Chon

Dean and Chair Professor

Walter & Wendy Kwok Family Foundation Professor in

International Hospitality Management

School of Hotel and Tourism Management

The Hong Kong Polytechnic University

It is with great pleasure that we invite you to participate in the inaugural IMPACT2020 Conference, which will take place in Hong Kong on 30 October 2020 at Hotel ICON. The conference this year will be held both offline and online.


​The global hospitality and tourism industry has been facing considerable challenges due to geopolitical and socio-economic uncertainties as well as global health crises, which includes the US-China trade war, Brexit, social unrests around the world and outbreak of pandemic disease such as Coronavirus. These challenges have affected the confidence of international tourists to and from the crisis affected regions and countries. The impacts of the on-going crises across the world on hospitality and tourism businesses have thus attracted considerable attentions from practitioners, policy-makers and academics.


Taking the theme of “Crisis Management and Recovery Strategies”, IMPACT2020 is organised in a timely manner to bring industry executives, government officials and academics together to discuss the crisis management and recovery strategies with a view to countering the negative impacts of the geopolitical and socio-economic uncertainties, global health emergency and crises on world tourism.


Jointly organised by the Hospitality and Tourism Research Centre (HTRC) of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and STR, the conference aims to bridge the gap between hospitality and tourism academic research and industry practice, thereby creating an “impact” in the hospitality and tourism community.

What’s more, IMPACT2020 is being run entirely by SHTM undergraduate students from the Special Events Class. These talented students have formed an organising committee to manage the conference and put together an enriching programme for our delegates from around the world, ensuring you an experience like no other.


We look forward to welcoming you to the conference and to Hong Kong!

Mario HARDY.jpg
Dr Mario HARDY
Pacific Asia Travel Association​
Andreas Papatheodorou.jpg
University of the Aegean
Jennifer CRONIN.jpg
Dr Jennifer CRONIN
Wharf Hotels Management Limited​
Dane Cheng.jpg
Hong Kong Tourism Board



Martin Donovan.jpg

Mix Meetings

​(Greater Bay Strategies Ltd)

Dimitrios Buhalis.jpg
Prof Dimitrios BUHALIS
Bournemouth University
Kaye Chon_KK0278.jpg
Prof Kaye CHON
The Hong Kong Polytechnic University
Zinan Liu.jpg
Dr Zinan LIU

Royal Caribbean International

Haiyan Song_KK0929_edit.jpg
Prof Haiyan SONG

The Hong Kong Polytechnic University

James MABEY.jpg
Dr James MABEY

Asia and Middle East at Standard International, LLC

Steve Hood.jpg
Mr Steve HOOD


Richard Hatter_KK0381.jpg
Mr Richard HATTER

Hotel ICON

Danny McCafferty.jpg

Independent Hospitality Consultant

Kaye Chon_KK0278.jpg
Prof Kaye CHON
The Hong Kong Polytechnic University
Elizabeth Winkle.jpeg
Ms Elizabeth WINKLE
bottom of page